How long does shipping take?
Orders are processed within 1 to 3 business days, and standard delivery takes 7 to 12 business days depending on your location. You will receive a tracking number by email as soon as your order ships.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $50. Any applicable shipping charges for smaller orders are calculated and shown at checkout.
How do I track my order?
Once your order ships, we will email you a tracking number. You can also head to the Track Your Order link in our menu and enter your tracking number to see the latest status of your package.
Are your devices safe to use at home?
Yes. Every CellAura device is designed for safe, comfortable at-home use. We recommend reading the instructions included with each product and starting with shorter sessions as your skin adjusts. If you have a medical condition or are pregnant, please consult your doctor before using light therapy or microcurrent devices.
How often should I use red light therapy?
For most of our LED and red light products, three to five sessions per week is a great starting point. Results build gradually with consistent use, so think of it as a relaxing part of your weekly routine rather than a one-time fix.
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused and in their original packaging. To start a return, simply email us at support@cellauraonline.com and we will guide you through the process.
What if my item arrives damaged?
We are so sorry if that happens. Please contact us within a few days of delivery with your order number and a photo of the item, and we will make it right with a replacement or refund.
How can I contact you?
The fastest way to reach us is by email at support@cellauraonline.com, or through the Contact page on our site. We answer messages in the order they are received and usually reply within 24 hours.
